Delivery & Payment

 

Click here to read our delivery conditions for Brisbane Delivery.

Click here to read our delivery conditions for Australia-wide Products.

Terms and Conditions for Brisbane Deliveries

Your product may be delivered by Brookfield Gardens' Delivery Team or through our Courier Partner, UME. Both Brookfield Gardens' Delivery Team and UME will contact you to advise of your delivery.

We will only deliver to a physical address. All deliveries are made to the front entrance of the property and are set to authority to leave if no one is home. 

Your order will, wherever possible, be sent to you in one delivery. If this will not be possible, we will contact you to discuss if you would prefer to receive the items that are available immediately, or wait until the whole order can be delivered together.

If you have special requirements around the date or time of delivery, please contact us before placing your order so we can make sure that these can be met within your expectations.

Deliveries through UME are to be placed by 2pm daily, for delivery in 2 business days, eg, orders received by Monday 2pm will be delivered on Wednesday. See delivery locations below. If you require delivery outside of these suburbs, please call us first so we can arrange with our courier, if possible.

Brookfield delivery suburbs by google maps

Deliveries by Brookfield Gardens' Delivery Team are Tuesday to Friday between 9am and 3pm. This delivery option is only available for fragile or heavier products. We will contact you to confirm a delivery date and time.

Difficult Access and Unattended Deliveries

Please let us know if you have difficult delivery access, e.g. stairs, steep driveways, narrow doorways, or where you think there will need to be two people to deliver due to access.

 

Australia-wide Products

We are now offering delivery Australia wide on certain products. At this stage, you will not be able to purchase anything else from our store if you are ordering any of these products.See the whole Australia-wide collection here. 

Due to the fragile nature of our products, we are only able to ship packages up to 10kgs, so that you receive your products in perfect condition. Your products will be shipped by Regular Post with Australia Post, and may incur delays. 

The delivery charges for each state is as follows:

QLD

Between $22 – $30

NSW

Between $22 – $30

VIC

Between $22 – $30

SA

Between $22 – $30

ACT

Between $22 – $30

NT

Between $22 – $40

WA

Between $22 – $40

If you are not able to select a shipping option, please call the Nursery and we can arrange a quote for shipping.

 

Availability Guide

Availability is shown on each product page. Should there be low stock or out of stock, please feel free to contact us to confirm the next available delivery.

Sometimes certain sizes or colours can be sold out by commercial or multiple orders. If this happens and we cannot meet the guideline, we will contact you within 24 hours with an updated delivery date and the option of a refund if it does not suit you.

If you are unsure and want to check before purchase, please press “Enquire about this product” which allows you to send an email directly to us.

Payment Methods

Your order will only be processed once payment is authorised. Please note that the payment transaction will take place prior to delivery.

Online. You can pay online using Visa, Mastercard and American Express
Telephone. If you would prefer not to purchase online, you may telephone your order and credit card details to 07 3878 7739
Bank Transfer. We also accept payment via bank transfer

Inspection Of Goods

Please inspect the goods on delivery and notify us within 24 hours if they are damaged or are not what you think you ordered. This gives us the best opportunity to get it resolved for you as quickly as possible.

Please read the full information in our returns and refund policy

Title Of Goods

Goods remain the property of Brookfield Gardens until paid in full.