We really want to make sure you are satisfied with your purchase. For that reason, please Contact Us on (07) 3878 7739 or via email to info@brookfieldgardens.com.au to discuss any queries or concerns you may have in relation to the items you have purchased.
Refunds
If we cannot fulfill your order, or if you receive the wrong or damaged item, we will refund you for the product, packaging, and delivery charges.
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can't offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned including gift cards and sale items and also perishable goods such as food or cut flowers.
To complete your return, we require a receipt or proof of purchase.
Please make sure that you consider your purchase carefully, as we do not refund under any other circumstances.
Exchange for change of mind
If you change your mind then we are unable to exchange your products. Please make sure that you consider your purchase carefully.
We endeavour to provide you with information about the item before you purchase so you can make an informed decision. If you are unsure about something, please contact us before making a purchase so that we can help you with your decision.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@brookfieldgardens.com.au and send your item to:
2371 Moggill Road,
Brookfield QLD 4069
Shipping
To return your product, you should mail your product to:
2371 Moggill Road,
Brookfield QLD 4069
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don't guarantee that we will receive your returned item.
Statutory Rights
This policy does not affect your statutory rights.
